Terms and Conditions

1. Acceptance of these terms

By visiting our website, submitting a booking request, purchasing boutique items, or otherwise using our services, you agree to these Terms and Conditions and to any policies referenced here. If you do not agree, please do not use the website or make a reservation.

We may update these terms from time to time to reflect changes in our services, scheduling policies, pricing, or legal requirements. The latest version will always be posted on this page, and continued use of the website means you accept the revised terms.

2. Services we provide

Thread & Paw Grooming offers professional dog grooming, bath and brush services, breed-specific cuts, de-shedding treatments, nail trims, ear cleaning, and luxury textile-inspired accessories for pets. Service descriptions, availability, and pricing may change without prior notice.

We always aim to deliver a calm, safe, and high-quality experience. However, certain grooming outcomes may vary depending on coat condition, temperament, prior grooming history, matting, skin sensitivity, and the dog's overall health.

3. Appointments, deposits, and cancellations

• Appointments are subject to availability and are not confirmed until you receive a booking confirmation from us.
• We may request a deposit for certain services, seasonal appointments, or high-demand bookings.
• If you need to cancel or reschedule, please contact us as early as possible so we can accommodate other clients.
• Late arrivals may reduce the service time available for your pet, and missed appointments may be subject to a fee.

We reserve the right to modify or decline appointments when a pet's condition, behavior, or health needs make the planned service unsafe or impractical.

4. Pet health, safety, and behavior

You are responsible for providing accurate and complete information about your dog's health, allergies, vaccinations, medications, behavior, and any special handling requirements. Please disclose any known medical conditions or sensitivities before the appointment.

For the safety of pets and staff, we may stop or adjust a grooming service if a pet becomes distressed, aggressive, or medically unfit for the requested treatment. In such cases, you remain responsible for any completed services and related charges.

5. Boutique purchases and product care

Our textile-inspired accessories are created for style, comfort, and everyday use. Because fabrics, trims, and finishes can vary, product colors and textures may appear slightly different in photos than in person.

Unless otherwise stated, boutique items are sold as final sale or may be subject to a limited return policy. Please review product details carefully before checkout and follow any care instructions provided with your purchase.

6. Website use and acceptable conduct

You agree to use our website only for lawful purposes and in a way that does not interfere with the experience of other visitors or our ability to operate the business. You may not attempt to disrupt the site, access data you are not authorized to view, or misuse forms, booking tools, or content.

All text, branding, images, design elements, and other content on this website are owned by or licensed to Thread & Paw Grooming and may not be copied, reproduced, or distributed without permission.

7. Limitation of liability

To the fullest extent permitted by law, Thread & Paw Grooming is not liable for indirect, incidental, or consequential damages arising from the use of our website or services. This includes losses related to scheduling issues, temporary site outages, or product variations.

Nothing in these terms limits liability where it would be unlawful to do so. If you have a concern about a service, product, or website issue, contact us promptly so we can review the matter in good faith.

8. Privacy and contact

Your use of our website and services is also subject to how we handle personal information. If you have questions about these terms or any booking, grooming, or boutique order, please reach out to us directly.